Refund policy

Although we hope you love your KIPPER order, there may be times when you need to return her.

You must let us know within 14 days by emailing skipper@kipper.club and have returned the items within 28 for a full refund. Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The item(s) must still be in original condition with the red KIPPER security tag on.

To start a return, you can contact us at Skipper@kipper.club. Please note that returns will need to be sent to the following address: 

KIPPER, UNIT 7 BIRCH, KEMBREY PARK, SWINDON, SN2 8UU

Please note you are responsible for the return postage cost.

Please expect 5-7 working days for a refund to appear in your payment method.

You can always contact us for any return question at Skipper@kipper.club. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Submit a return request

1. Click the profile icon in the store's menu, or go to the refund policy or a returns page, and click the link above.
2. Sign in to your account:
3. In the "Email" field, enter your email address, and then click "Continue".
4. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
5. Go back to the online store, and then enter a six-digit verification code.
6. Click "Request return" for the order that you want to submit the return for.
7. If your order has more than one item, then select the items that you want to return.
8. Select a return reason and add a note for the store.
9. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.